Site Services Manager
Job description
Job Overview
Security lead for all Mitie site based Supervisors and SO's On HMRC NEP Estate in Newcastle , Washington and Durham
Actively drive for service excellence, sustainability, social values and efficiency initiatives at local level;
Co-ordinate the local delivery of all security operations
Effective and pro-active communication with the HMRC client
Carry out pre-audit for monthly KPI meetings for all security operations
Manage client expectations and resolve all concerns in timely manner
Assist Mitie Account Manager and local Mitie Operations Manager as required
Management of and responsibility for site security equipment
Main Duties
Implement opportunities locally to maximise service efficiency and drive continuous improvement
Conduct monthly pre-audits KPI meetings as required and escalate any failings
Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved
Communicate effectively and proactively with the security team and HMRC client
Ensure smooth running of the HMRC security operation at all times leading by example to deliver to the high standards HMRC expect
Manage all aspects of site based Mitie security staff for example (list is not exhaustive):
management of holidays
manage unplanned absence
appraisals and performance management
staff training routine and management of training records
management of the incident reporting processes
local management of additional works requests and proactive / timely coms with HMRCS soft and hard FM suppliers
Ensure all HMRC officers have read and signed the up to date Assignment Instructions
Ensure the security risk assessments have been signed off and regularly reviewed.
Assist Mitie Contract and Operations Managers with recruitment, training and as directed
Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
What we are looking for
SC Clearance – Minimum standard
Front Line SIA Licence
Driving Licence
Minimum of 5 years proven experience in a similar role
Must understand client needs within HMRC
Ability to inspire and lead team to deliver the highest service standards at all times
Effective communicator at all levels
Must have exceptional understanding of security services within HMRC
Understand key Mitie principles and assist in delivering this in every aspect of site functions
Must have excellent IT skills and a good understanding of all Microsoft Office application