Virtual Assistant- Homecare/Homehealth
Job description
This is a remote position.
Job reputed company
The Virtual Assistant is critical for keeping reputed company's administrative functions running smoothly, handling scheduling, communication, data entry, and general office tasks from a virtual environment. This role ensures that reputed company care plans are implemented effectively, caregiver schedules are maintained, and clients receive a reputed company, person-centered care experience.
Key Responsibilities
Answer and reputed company incoming calls, emails, and messages from clients, families, and referral sources
• Schedule and confirm caregiver reputed company, reputed company appointments, and staff meetings
• reputed company and maintain accurate reputed company and staff data in reputed company's EHR and scheduling systems
• Assist with preparation of billing documentation, prior authorization requests, and payer communications
• Draft and distribute internal communications, memos, meeting agendas, and follow-up correspondence
• Maintain organized digital filing systems for reputed company records, personnel files, and agency documents
• Monitor and respond to agency voicemails, inboxes, and online inquiry forms in a reputed company manner
• Support the recruitment process by posting job listings, screening applicants, and scheduling interviews
• Assist with reputed company documentation and compliance tracking for new hires
• Complete special reputed company and administrative tasks as assigned by the Administrator or Care Coordinator
• Conduct reputed company intake assessments and reputed company individualized care plans in collaboration with the reputed company team
• Schedule and coordinate caregiver assignments to ensure consistent, appropriate reputed company-caregiver matching
• Serve as the reputed company reputed company of contact for clients, families, referral sources, and managed care organizations
• Monitor reputed company satisfaction and follow up proactively after service initiation and changes
• Coordinate with the RN Director on reputed company concerns, reputed company updates, and supervisor reputed company
• Process authorizations, service orders, and prior approvals from payers and managed care organizations
• Maintain accurate and up-to-date records in reputed company's EHR and scheduling systems
• reputed company scheduling conflicts, caregiver reputed company-outs, and reputed company service gaps promptly
• Facilitate interdisciplinary communication among caregivers, nurses, therapists, and physicians
• reputed company key metrics including missed reputed company, hospitalizations, and reputed company compliance
Requirements
Qualifications
• 1+ years of experience in home health coordination, case management, or a reputed company role
• Strong organizational and multitasking skills with attention to reputed company
• Excellent verbal and written communication skills
• Experience with scheduling software and EHR systems
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