IT Customer Service Representative
Job description
IT Customer Service Representative (L2/L3 Support)
We're looking for an experienced IT Customer Service Representative with strong Level 2 and Level 3 IT and AV troubleshooting skills to support critical IT services and production systems.
Location: London, full-time onsite.
Contract: Until 21st June 2027.
Hours: Full-time
Key ResponsibilitiesProvide L2/L3 support across IT and AV environments.Manage and resolve incidents, issues, and service outages.Investigate technical problems and restore services efficiently.Deliver excellent customer support and clear stakeholder communication.Collaborate with multiple teams to ensure effective service delivery.Identify recurring issues and contribute to continuous improvement initiatives.Share knowledge and support team success through active collaboration.Essential SkillsProven experience in L2/L3 IT Support.Strong IT and AV troubleshooting expertise.Experience with incident and problem management.Excellent customer service and communication skills.Strong problem-solving and analytical abilities.Proficiency in Microsoft Office.
If you're a proactive IT professional who enjoys solving complex technical issues and delivering outstanding support, we'd love to hear from you.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.